The endless creativity of the user

Before flipping the switch and releasing a live system into the wild, you build and rebuild, meet and discuss, plan and prepare, train and cajole.  You think you have a good idea of how your end users will interact with the system.  Then you go live.  And thousands of people start using the system.  Those people provide more eyes, ears, and brains in front of the system, trying to get their daily jobs done.  Just as water cuts its own path through sand and stone, cleverly, but purposefully meandering towards a final destination, so do the users.  They are endlessly creative, figuring out ways to use the system that often could not have been anticipated and that are often ingenious.  In a system that is both as deep and broad as Epic, there truly are many ways to do any one thing.  So, it is often worth sitting back and watching what people figure out for themselves before jumping in to try to teach them “the right way” to do something, because hey, we might learn a better way.

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