We’ve collected at-the-elbow support staff for physicians everywhere we can find them. We have UCSF staff trained in the physician workflows, Epic staff flown out from Madison, and professional go-live support staff from Encore Health Resources. We’ve flown in colleagues from UC Davis and UCLA, and we’ve collected colleagues from other Epic customers in the Bay Area.
We just wrapped up our provider support kickoff in Toland Hall, the original and oldest amphitheater at UCSF. We sent everyone off with the brilliant “Ballad of Go-Live” by Dr Robert Schwab, Chief Quality Officer at Texas Health Presbyterian Hospital in Allen, Texas. At Texas Health they refer to Epic as CareConnect. If you’ve ever been involved in an electronic health record project or are a clinician who uses one, it is worth the full five minutes.